Refund policy

We want you and your pet to love your order. If something isn't right, you can return it within 30 days of delivery.

Eligibility. Items must be unused, clean and in their original packaging. Items that have been used, scratched, washed, or damaged during assembly can't be accepted. For hygiene reasons, used litter boxes, feeders and grooming tools can't be returned.

How to start a return. Email shopcliply@gmail.com with your order number and the item you'd like to return. We'll reply with your return instructions. Please don't send anything back before you hear from us. Returns go to: Cliply Returns, 1427 Plumas Dr, Suisun City, CA 94585, United States. Return shipping is paid by the customer unless the item arrived damaged or incorrect.

Refunds. Once your return is received and inspected, we'll email you. Approved refunds are issued to your original payment method within 5–10 business days.

Damaged or wrong items. Contact us within 7 days of delivery with your order number and a photo, and we'll send a replacement or a full refund at no cost to you.