Returns & Refunds
Returns & refunds
If it’s not right, we’ll help make it right
We want you and your cat to love your order. If something isn’t right, you can return it within 30 days of delivery.
How to return, in three steps
01
Email us
Send your order number and the item you’d like to return to shopcliply@gmail.com.
02
Get instructions
We’ll reply with your return instructions. Returns go to Cliply Returns, 1427 Plumas Dr, Suisun City, CA 94585, United States. Please wait for our email before sending anything back.
03
Send it back
Ship the item back. We’ll email you once it’s received and inspected.
What can be returned
- Items must be unused, clean and in their original packaging.
- Items that have been used, scratched, washed or damaged during assembly can’t be accepted.
- For hygiene reasons, used litter boxes, feeders and grooming tools can’t be returned.
Refunds
Approved refunds go back to your original payment method within 5–10 business days. Return shipping is paid by the customer unless the item arrived damaged or incorrect.
Damaged or wrong item?
Contact us within 7 days of delivery with a photo and we’ll send a replacement or a full refund at no cost to you.